1. GENERAL PROVISIONS
1.1 This Privacy Policy (hereinafter the “Privacy Policy”) pertains to the processing of personal data by Karimjee Value Chain Limited, with its registered office in Tanzania, as the data controller (hereinafter “KVCL”). KVCL collects and processes personal data about its customers, prospective customers, and persons whose data were provided to KVCL by its customers (hereinafter referred to as the “Data” and the “Clients”) in connection to the services provided on the website of The Overhang Boutique Hotel accessible at www.theoverhang.co.tz (hereinafter the “Website”).
1.2 The Data are processed in compliance with the Data Protection Act 2019 of Tanzania.
1.3 KVCL is the sole controller responsible for the compliance with applicable data protection laws.
1.4 Contact details of the Controller:
- Email: reservations@theoverhang.co.tz
2. DATA COLLECTION AND USE
2.1 While browsing the Website, certain information may be collected passively by means of various techniques and tools, such as IP addresses, cookies (i.e., without the Clients actively providing any information).
2.2 For detailed information about the cookies and other tracking technologies used on the Website, please see our Cookies Policy. In the Cookies Policy, you will find information about what cookies are and how cookies and tracking technologies may be disabled. If you do not disable cookies or other tracking technologies, you are deemed to have agreed to their use.
3. EXTERNAL WEBSITES AND SERVICES
3.1 This Privacy Policy does not govern the data privacy, information provision, and other practices of external partners for which KVCL has no responsibility, including external partners operating websites or web areas (including without limitation applications) that can be accessed through the Website or to which a link on the Website points. The accessibility of or any link on our Website to such website or web area shall not be construed as KVC’s approval of such site.
4. PROCESSING OF YOUR PERSONAL DATA
4.1 DATA PROCESSING FOR ACCOMMODATION BOOKING
4.1.1 What Data do we process? For making accommodation reservations, KVCL collects and processes the following Data: a) Name and surname; b) Contact information, including permanent residence and email address; c) Credit card data; d) Age of child.
4.1.2 Why do we need this Data? Data processing is necessary for the performance of the rights and obligations under the accommodation agreement entered into between the Client and KVCL. Provision of this Data is a requirement to enter into a contract. Without this Data, it will not be possible to make a reservation of accommodation and conclude the accommodation agreement.
4.1.3 For how long do we keep this Data? The Data necessary for making reservations are processed and stored for the duration of the reservation and for an adequate time after the termination of a legal relationship among the Clients and KVCL for potential related disputes. This period generally does not exceed 3 years from the termination of the reservation; however, in some cases, the Data may be stored for a longer period given specific circumstances.
4.2 DATA PROCESSING FOR MARKETING PURPOSES
4.2.1 What Data do we process? For direct marketing purposes, particularly for registration for receiving newsletters, KVCL collects and processes the following Data: a) Name and surname; b) Email address.
4.2.2 Why do we need this Data? Data processing is necessary for sending commercial communications to the Clients. The commercial communications will be sent to the Client only if the Client gives consent to receiving this communication.
4.2.3 For how long do we keep this Data? The Data necessary for direct marketing purposes are processed and stored for the duration of the consent of the Client. The Client is entitled to withdraw this consent at any time by contacting KVCL at reservations@theoverhang.co.tz.
4.3 DATA PROCESSING FOR CLIENT BLACKLIST
4.3.1 What Data do we process? The Data are processed for the purposes of prevention and safety of property and persons, and to respond to outstanding debts. For these reasons, KVCL may decide to include any Client whose behavior has been inappropriate in the category of “blacklisted” Clients. The Data relating to the identity and blacklisted status of the Client are intended for authorized personnel of KVCL.
4.3.2 Why do we need this Data? Data processing is necessary for purposes of the legitimate interest pursued by KVCL.
4.3.3 For how long do we keep this Data? The Data necessary for this purpose are processed and stored for a period that generally does not exceed 3 years from the termination of the reservation. However, in some cases, the Data may be stored for a longer period given specific circumstances.
5. OTHER INFORMATION ABOUT DATA PROCESSING
5.1 WHO WILL HAVE ACCESS TO YOUR DATA? 5.1.1 The Data collected and processed by KVCL may be made available to our contractual partners and external service providers to enable them to provide services such as website administration, data analysis, payment processing, infrastructure provision, IT services, email and direct messages service, verification services, and other services.
5.1.2 The Data will be stored on servers located in Tanzania. In order to ensure an adequate level of protection of your Data, KVCL provides appropriate safeguards, particularly by entering into standard data protection contractual clauses adopted by the relevant authorities.
6. WHAT ARE YOUR RIGHTS IN RELATION TO DATA PROCESSING?
6.1 The Client has the right to access the Data and to obtain information from KVCL. KVCL shall provide a copy of the Data being processed free of charge. For any further copies requested by the Client, KVCL may charge a reasonable fee.
6.2 By exercising the right to rectification, the Client also has the right to have incomplete personal Data completed.
6.3 In the case of the Client exercising the right to erasure, KVC L has the obligation to erase personal Data.
6.4 The Client has the right to object to the processing of their personal Data on grounds related to their particular situation at any time.
6.5 The Client has the right to obtain restriction of processing from KVCL.
6.6 Where the Data are processed based on the Client’s consent, the Client may withdraw this consent at any time.
6.7 Regarding the right to data portability, the Client has the right to receive the personal Data in a structured, commonly used, and machine-readable format and to transmit those Data to another controller. Where technically feasible, the Client has the right to have the personal Data transmitted directly from one controller to another.
6.8 Regarding automated individual decision-making and profiling, where decisions are based solely on automated processing (including profiling), the Client has the right to be excluded from such activity.
6.9 Every Client has the right to lodge a complaint with a supervisory (data protection) authority if the Client considers that the processing of their personal Data infringes the applicable data protection laws. In Tanzania, the contact details of the relevant supervisory authority are available upon request.
6.10 Every Client has the right to an effective judicial remedy if they consider that the processing of their personal Data has resulted in infringement of their rights, as well as the right to claim compensation before the court.
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COOKIES POLICY
1. Introduction
1.1 What is a ‘cookie’?
‘Cookies’ are small data files used as unique identifiers. Each cookie is unique to your web browser. A cookie contains anonymous information and is sent from the server of the website you are viewing to your computer or mobile phone. It will be stored on your device, and only that server will be able to retrieve or read the contents of that cookie. Sent cookies may be sent back to the website’s servers with updated data as you browse the website.
Cookies may be set by the website you are visiting (‘first-party cookies’) or by organizations that are not the owner of the website you are viewing (‘third-party cookies’). For example, they may be set by other websites that run content on the page you are viewing or by a third-party analytics company. The website you are visiting may also contain content embedded from other websites, and these sites may also set their own cookies. A website might use a third-party advertising network to deliver targeted advertising. These cookies may also be able to track your browsing across different sites.
There are two types of cookies, described below.
Session cookies Session cookies are stored only temporarily during a browsing session and are deleted from your device when the browser is closed.
Persistent cookies This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used to identify you from one browsing session to the next, for example, to store your preferences, so they are remembered for the next visit.
2. How do we use cookies?
We use cookies to improve your user experience by enabling our website to identify you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). The cookies we use may: (a) Be strictly necessary to enable you to move around the site or to provide certain basic features; or (b) Enhance the functionality of our website by storing your preferences, for example. They record the choices that you have made (for example, your username or language selection) and allow us to provide a more personal experience; or (c) Help us to improve the performance of our website to provide you with a better user experience. Information supplied by these cookies is anonymous and helps us to understand how our visitors use our website so that we can improve how we present our content to you. These services are generally performed by independent measurement and research companies and so the cookies may be third-party cookies.
If we did not use cookies, our website would think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page, it won’t recognize you, and it won’t be able to keep you logged in.
The cookies that we use: (a) Strictly necessary cookies These cookies are essential for the provision of the basic services and features of the website. (b) Performance cookies These cookies collect information about how you use the website, for instance, which pages you visit most often. They are used to improve how the website works. (c) Functionality cookies These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide more enhanced, personal features. (d) Targeting and advertising cookies These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign.
We also use Google Analytics to help us understand how you engage with our website and to improve its performance. For more information on how Google uses data when you use our website, visit: https://www.google.com/policies/privacy/partners/.
3. How to control cookies
You can delete cookies from your device and change the settings in your browser to refuse cookies. Blocking all cookies will, however, have a negative impact upon the usability of our website, and you may not be able to use all the features on our website without cookies. If you do not want us to place cookies on your device, you can refuse to accept cookies or disable cookies in your browser.
4. Changes to this policy
This Cookies Policy may be updated from time to time. If we make any changes, we will post the updated policy on our website. The updated policy will take effect as soon as it is posted. You should therefore review this policy regularly to ensure you are aware of any changes.
If you have any questions or comments about this Cookies Policy, please contact us at reservations@theoverhang.co.tz.